ABiz -> Acadiana Business TUE, DEC 7 12:06PM by Leslie Turk

Consumer Reports: AT&T worst provider

With the looming threat of Verizon Wireless offering a version of Apple’s iPhone next year, the news could not be worse for AT&T: Consumer Reports, the respected subsciption supported product review publication, ranks AT&T Inc. the worst cellular service provider in the U.S.

The survey of 58,000 readers shows customers continue to hold AT&T’s service in low regard — even after the carrier boosted its wireless spending by $2 billion this year in an effort to correct what it has acknowledged were weaknesses in its network, The Wall Street Journal reported Tuesday. AT&T got the lowest ranking on eight of nine measures of customer support, service and value. The newspaper also noted:

The results bode poorly for AT&T as it faces possible competition for Apple Inc.’s iPhone, a device it carries exclusively now and relies on for much of its subscriber growth. In fact, Consumer Reports found “iPhone owners were, by far, the least satisfied with their carrier.”

“We take this seriously, and we continually look for new ways to improve the customer experience,” AT&T said in an emailed statement. The carrier pointed to its success attracting customers and claimed its dropped-call rate is only slightly worse than the best in the industry.

Verizon came in second in Consumer Reports’ ratings of cellphone carriers, behind U.S. Cellular Corp., which has just 6.1 million customers, compared with Verizon’s 93.2 million.

Read more of the WSJ story here.

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Comments (6)

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written by Nanker Phelge , December 07, 2010 - 02:48 pm

My I phone drops calls constantly, particularly in the Oil Center. A good example of how lack of competition fosters mediocrity.

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written by HARDHAT , December 07, 2010 - 09:00 pm

Really ! My Iphone goes on the blink anywhere near the airport and my calls go dead anywhere in Broussard after 5 minutes on the phone with a call.

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written by ragin_cajun , December 09, 2010 - 10:40 am

I have a blackberry on ATT's network, and it does the exact same things you two describe. So it's not happening to you because you have an IPhone. "It's the network"

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written by Woody , December 09, 2010 - 01:46 pm

Boost Mobile is where it's at.

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written by NORTHSIDIAN SHOTGUN , December 10, 2010 - 05:21 pm

you are so correct my Mawberry goes on the blink everytime a robin flys over my head.
GA, now i have to fill-in the security image characters in the given space before the curator of the comment section will post my commment, here goes-* hdwyx.... I suspect this may be a terrorist code message outlet, whats up Walter ?

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written by NORTHSIDIAN SHOTGUN , December 13, 2010 - 03:05 pm

Oh. By the way I attended the Louisiana State Rally in spelling, when I was in my junior year in school and I won the first place trophy. Ga-That is Cajun, and means " LOOK.
OH, "yahab, org. greek- a reproductive female, mate of the yahoo.

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